Stakeholder Engagement

Stakeholder Identification and Engagement

 

Following the resolution of the Sustainability Committee meeting, UfiSpace decided to retain the seven major types of stakeholders identified in the 2023 Sustainability Report: government agencies, shareholders/investors, customers, employees, suppliers, media, and local communities (including NPOs). “Academic institutions” were newly added as stakeholders for this engagement (eight types in total). The Company engages with stakeholders through diverse channels, including distributing questionnaires to assess their level of concern, in order to confirm that the listed sustainability issues are valued by stakeholders.

 
Stakeholders Significance to UfiSpace Issues of Concern Communication Channel/Frequency Responsible Unit/Contact Information 2025 Communication Performance
Government Agencies Government agencies supervise and audit the Company’s compliance practices for various laws and regulations. UfiSpace strictly adheres to government laws and regulations, and actively keeps in line with government policies.
  • Information Security and Trade Secret Protection
  • Ethics and Integrity
  • Operational Performance
  • Remuneration and Benefits
  • Sustainable Operating Environment (Green Office)
  • Climate Change
  • Competent authority policy advocacy meeting/as needed
  • Company website/ as needed
  • Telephone, email, official documents/as needed
  • Responsible Unit: Business Development 2
  • Contact: +886-2-7730-1188
  • Participated in government-sponsored awards. (Golden Merchant Award, Taiwan Excellence Award, Healthy Workforce Sustainable Leadership Enterprise Awards, Friendly Employment Awards, etc.)
  • Shared the Company's practices at the Healthy Workforce Sustainable Leadership Enterprise Awards ceremony.
  • Participated in the ministerial forum after the Friendly Employment Awards ceremony and engaged in face-to-face exchanges with officials from the Ministry of Labor.
Shareholders/Investors The support of shareholders and investors drives the Company’s steady growth. UfiSpace treats all shareholders fairly and protects their rights.
  • Customer Service
  • Operational Performance
  • Remuneration and Benefits
  • AGM/annually
  • Responsible Unit: Financial and Accounting
  • Contact: +886-2-7730-1188
  • Convened 5 Board meetings.
Customers UfiSpace places importance on customers’ needs and establishes win-win service partnerships with customers to create value together.
  • Ethics and Integrity
  • Operational Performance
  • Talent Cultivation
  • Remuneration and Benefits
  • Customer Service
  • Customer meetings/quarterly
  • Business visits/monthly
  • Customer satisfaction survey/annually
  • Telephone, email/as needed
  • Responsible Unit: Business Development
  • Contact: +886-2-7730-1188/ official website for business inquiries
  • Visited 15 countries to develop markets and meet with customers.
  • Participated in 23 international business exhibitions. (3 independent exhibitions, 
    20 collaborative exhibitions)
Employees Talents are UfiSpace’s important asset and the key to corporate competitiveness. The Company provides a workplace that ensures the physical and mental health and diverse development of employees, so that they can achieve personal accomplishments in their positions.
  • Ethics and Integrity
  • Operational Performance
  • Information Security and Trade Secret Protection
  • Inclusive and Friendly Workplace and Human Rights Protection
  • Email: HR mailbox/Anytime
  • Labor-management meeting/quarterly
  • Employee complaint channels/as needed
  • Responsible department: Human Resources
  • Contact: +886-2-7730-1188 ext. 1016
  • Email: hr@ufispace.com
  • Convened four labor–management meetings and four employee welfare committee meetings.
Suppliers Suppliers are important partners to UfiSpace not only in operations but also in realizing the industry’s sustainable development.
  • Information Security and Trade Secret Protection
  • Customer Service
  • Ethics and Integrity
  • Occupational Safety and Healthcare for All Ages
  • Supplier & outsourced manufacturer audits/annually
  • Supplier & outsourced manufacturer meetings/as needed
  • Telephone, email/at any time
  • Responsible department: Operations Management Center
  • Contact: +886-2-7730-1188
  • Conducted self-assessment surveys for 10 key suppliers.
  • Conducted on-site audits for two outsourced manufacturers.
Media The advice and suggestions made by the media on behalf of the general public to the Company will inspire UfiSpace to make continuous progress.
  • Climate Change
  • Sustainable Operating Environment (Green Office)
  • Biodiversity
  • Remuneration and Benefits
  • Inclusive and Friendly Workplace and Human Rights Protection
  • Occupational Safety and Healthcare for All Ages
  • Talent Cultivation
  • Social Engagement
  • Operational Performance
  • Ethics and Integrity
  • Innovative R&D and Green Products 
    (Circular Economy)
  • Customer Service
  • Information Security and Trade Secret Protection
  • Sustainable Supply Chain
  • LinkedIn/as needed
  • Media interviews/ as needed
  • Press conferences/ as needed
  • Responsible department: Marketing
  • Contact: +886-2-7730-1188
  • Company website: www.ufispace.com
  • LinkedIn: www.linkedin.com/
    company/ufispace
  • Participated in the 2025 CommonWealth Corporate Citizenship Awards organized by CommonWealth Magazine.
Local Communities (Including NPOs) UfiSpace aims to bring a positive impact to society and create a common good with local communities and non-profit organizations.
  • Sustainable Supply Chain
  • Information Security and Trade Secret Protection
  • Ethics and Integrity
  • Operational Performance
  • Climate Change Email, telephone/as needed
  • Email, telephone/as needed
  • Responsible department: Sustainability Development Promotion Team
  • Contact: +886-2-7730-1188 
    ext. 1192
  • Email: ESG@ufispace.com
  • Held two annual collaboration meetings with public welfare partners.
  • Tracked the progress of public welfare projects on a quarterly basis.
  • Participated in the kickoff briefing for the LIS Seed Teacher Training Workshop and the 2025 Science Education Co-creation Forum.
Academic institutions UfiSpace exchanges the latest sustainability knowledge with academic institutions to ensure that its sustainable development keeps pace with the times.  
  • Sustainable Supply Chain
  • Customer Service
  • Innovative R&D and Green Products (Circular Economy)
  • Ethics and Integrity
  • Operational Performance
  • Talent Cultivation
  • Remuneration and Benefits
  • Biodiversity
  • Sustainable Operating Environment (Green Office)
  • Climate Change
  • Email, in-person meetings, telephone/at any time
  • Responsible department: Sustainability Development Promotion Team
  • Contact: +886-2-7730-1188 
    ext. 1192
  • Email: ESG@ufispace.com
  • National Taipei University of Technology participated in Green Product Committee meetings online each month to provide guidance.
  • The National Taipei University of Technology team conducted one training session on greenhouse gas inventory.
  • Held one in-person consultation meeting with National Taipei University of Technology.

Identification and Management of Material Topics

 

Materiality analysis is an important cornerstone for UfiSpace to compile its sustainability report and formulate its sustainability policies. We assess the impacts of the sustainability issues on our corporate operations as well as the economy, environment and human rights according to the GRI methodology, identify material topics based on double materiality assessment, formulate relevant management policies accordingly and review the implementation on a regular basis. At the same time, we take the initiative to showcase the Company’s sustainable development progress to stakeholders so as to move towards a future featuring the common good for all together.

 

Double Materiality Matrix



Material Topics

 

With reference to international sustainability norms and standards, sustainability ratings, stakeholders’ expectations, and global sustainability trends, and through expert consultation meetings, UfiSpace selected 14 sustainability issues, including 3 environmental issues, 5 social issues, and 6 economic and governance issues.

List of Material Topics for 2024

 

Environmental Aspect

 
  • Climate Change
  • Sustainable Operating Environment  (Green Office)
  • Biodiversity

Social Aspect

 
  • Remuneration and Benefits
  • Inclusive and Friendly Workplace and Human Rights Protection
  • Occupational Safety and Healthcare for All Ages
  • Talent Cultivation
  • Social Engagement

Economic and Governance Aspect

 
  • Operational Performance
  • Ethics and Integrity
  • Innovative R&D and Green Products (Circular Economy)
  • Customer Service
  • Information Security and Trade Secret Protection
  • Sustainable Supply Chain